There could be a number of reasons why your payment is not completing:
- There may be temporary problems with your mobile operator
- You may have insufficient funds on your pre-paid mobile phone
- You may have previously blocked all Premium and Carrier Billing services when cancelling another mobile service.
If you are receiving other text messages and you have not received a text from us after an hour, please contact us by clicking on "Submit a Request" at the top of this page