There could be a number of reasons why your payment is not completing. There may be temporary problems with your mobile operator, you may have insufficient funds on your pre-paid mobile phone, or you may have previously blocked all Premium and Carrier Billing services when cancelling another mobile service. If you are receiving other text messages and you have not received a text from us after an hour, please contact us by clicking on "Submit a Request" at the top of this page, then fill in all the fields in the form.
