How come I still can’t transact with Boku after I have activated my M-Pay account? CSMgr.8686 Updated January 17, 2018 16:02 Follow Depending on the account type (prepaid vs. postpaid), your M-Pay account may have a spend limit pre-configured. Please contact Proximus Customer Support for more information. Related articles How do I configure my M-Pay account? How do I know if I have a M-Pay account? I recently change mobile providers and am having trouble making a purchase I haven’t received a PIN to log into the Customer Care Portal Am I charged to receive a PIN to login to the Customer Care Portal? Comments 0 comments Article is closed for comments.