The transaction has failed due to one of the following reasons:
- Your phone was unreachable due to lack of signal or temporary problems with your mobile phone network
- Your mobile phone network has put a premium messaging or carrier billing block on your mobile number
- Your pre-paid/pay as you go phone is low on credits. Some mobile phone companies require a minimum amount of funds additional to the amount you request for the transaction to complete.
Since this error can occur due to multiple reasons, please make sure of the following:
- Contact your Phone Carrier and ensure that Premium and Direct Carrier Billing services is enabled for your mobile number.
- If you have a pre-paid phone, top it up with some credits.
- Move to an area with stronger signal strength.
- Wait a couple of hours and try again.