If you don’t recognise charges on your mobile phone and would like to contact Facebook, please dispute the charges through Facebook's Payments Support Center.
Please select the following option:
- I would like to dispute charges from Facebook on my mobile billing records that I didn't make.
Then continue to select the most appropriate options applicable to your situation.
You may need to provide transaction information for Facebook to assist you. You can find this by logging into your secure Boku Customer Care Portal.
The information that Facebook will need is in the ‘Session Param’ column in your purchase history results. Provide them with the Session Param for the transaction in question, and that will enable Facebook to provide you with the most appropriate assistance.
Additional questions regarding your Boku Customer Care Portal? Visit our common FAQs.