Please visit your secure Boku Customer Care Portal.
In your Portal, you can check whether your transaction successfully completed. If it was a success but you haven’t received your product, please contact the merchant that you purchased from and ask that they assist you with receiving your goods. Our partners are super helpful and will respond to you as quickly as possible.
We recommend that you include the Transaction ID and ‘Session Param’, when contacting the merchant, both of which you’ll see in your Portal alongside all of your transaction information. Providing this detail will help them to identify which transaction of yours was impacted.
Additional questions regarding your Boku Customer Care Portal? Visit our common FAQs here.