If your Google Play purchase was successful but you have not received your content, Google is best placed to investigate and resolve the issue.
What should I do?
Please contact Google Support directly. They can investigate why your purchase has not been delivered and assist with any Google Play content or account-related issues.
You can contact Google Support via the Google Support website:
https://support.google.com/googleplay/answer/2476088?hl=en
What can Boku help with?
Boku provides the payment technology that allows Google Play purchases to be charged to your mobile phone bill.
We can confirm whether your payment was processed successfully. However, we cannot access Google account information or investigate content delivery.