You can block your mobile phone number from being able to make additional Boku payments by logging into your Boku Customer Care Portal; a secure website personalised for your mobile phone number.
In the portal and next to the green ‘active’ icon, click on the message ‘Block my number’. A pop up will open, requesting you to provide the reason for blocking. Choose the option most applicable to you and click submit.
When you have successfully blocked your number, the previously green ‘active’ icon will have changed to a red ‘blocked’ icon.
You cannot unblock your phone number in the Customer Care Portal. To unblock you will need to provide a copy of your billing statement to our Support Team to verify that you’re the account holder, before we review your unblocking request.
Additional questions regarding your Boku Customer Care Portal? Visit our common FAQs here.