How Do I Block further Boku Payments?
You can block your mobile phone number from being able to make additional Boku payments by logging into the Boku Customer Care Portal; a secure website personalised for your mobile phone number.
In the portal and next to the green ‘active’ icon, click on the message ‘Block my number’. A pop up will open, requesting you to provide the reason for blocking. Choose the option most applicable to you and click submit.
When you have successfully blocked your number, the previously green ‘active’ icon will have changed to a red ‘blocked’ icon.
Can I unblock my number in the Boku Customer Care Portal?
You cannot unblock your phone number in the Customer Care Portal. To unblock you will need to provide a copy of your billing statement to our Support Team to verify that you’re the account holder, before we review your unblocking request.
Can I prevent further payments through my carrier?
Your carrier may be able to accomodate blocking your number from being able to make purchases using premium and direct carrier billing services for all carrier billing payment service providers. We recommend checking with your carrier directly to verify if this is an available option.
Where can I learn more about the Boku Customer Care Portal?
Visit our common FAQs here to learn more about the Customer Care Portal.