Who is Boku?
Boku is a secure payment method that allows customers to charge digital goods and services to their mobile number. Each purchase requires confirmation of the charge before it can successfully complete. It is clear throughout every step of the payment that by confirming the purchase, a charge will be made.
What do I do if I have charges on my billing statement that I do not recognise?
If you have charges on your phone bill that you don’t recognise, we recommend that you log into the Boku Customer Care Portal to understand what was purchased and from which merchant.
Use the transactional level information available in the Customer Care Portal to speak with those close to you to understand who could have used your number without your knowledge: friends, family or colleagues. As a payment solution provider, Boku does not collect nor store merchant account information, and as such is not able to provide any merchant account details.
If you're still unsure of who may have confirmed the payments, and you would like further merchant account information, you can contact the merchant with the payment information found in the Customer Care Portal to inquire with them if they can assist you in identifying which account the payments are associated with. Please note, depending on the merchant's privacy policies, they may or may not be able to assist.
How can I prevent further Boku charges?
Content purchased using Boku is non-refundable. If you wish to prevent future charges, you can block your phone number in the Boku Customer Care Portal. Guidelines for blocking can be found in our relevant FAQ.
Does blocking further Boku payments block all carrier billing purchase charges?
Blocking Boku charges will only block further Boku payments. If you wish to block all premium SMS and direct carrier billing purchases from being charged to your mobile account, we recommend speaking directly with your carrier to inquire with them if they can assist you in blocking these types of payments.
If you have more than one mobile number associated with your mobile account, you may want to confirm with your carrier that these payment types are blocked on each number you do not wish to be used with these payment types.
Where can I learn more about the Boku Customer Care Portal?
Visit our common FAQs here to learn more about the Customer Care Portal.