Check your transaction status in your Boku Customer Care Portal.
If your transaction shows as ‘Failed’ but believe you were charged, please check with your carrier or review your phone statement. Once you have obtained a copy of the charge, please contact our Customer Service team and provide the documentation. Our team will review your documentation before taking the next steps to ensure you are compensated for the charge.
If your transaction shows as a success, please visit our relevant FAQ for guidelines.