You can block your mobile phone number from being able to make additional Boku payments by logging into the Boku Customer Care Portal; a secure website personalised for your mobile phone number.
In the portal and next to the green ‘active’ icon, click on the message ‘Block my number’. A pop up will open, requesting you to provide the reason for blocking. Choose the option most applicable to you and click submit.
When you have successfully blocked your number, the portal shows a ‘Success!’ message and the previously green ‘active’ icon next to your phone number’s status will have changed to a red ‘blocked’ icon.
We recommend you contact your carrier if you want to further block carrier billing/ third party charges.
At a later point, you may feel you want to remove the block on your number. Boku wants to ensure that your account is safe and unblock requests are handled with care. Please contact our Support Team and our trained Customer Support team will handle your request.
Note: even if your number is active with Boku, this does not mean that your network provider has not blocked your phone from making mobile payments. If you struggle to make payments with Boku, contact your network provider to ask whether there are any blocks on your phone account that are stopping you from transacting. It is also important to verify with your network provider that the number is enabled for use with premium SMS and direct carrier billing services.