If you need assistance regarding your Spotify charges, please contact Spotify directly via their Support Portal.
You may need to provide Spotify with the Merchant Reference ID (this ID should start with a “P”) for them to be able to locate your transaction in their system. You can find this information in our Boku Customer Care Portal under the Transactions tab. If you need information on how to use the Boku Customer Care Portal, please see our How can I view my Boku transaction history article.