If you are experiencing an issue with your Spotify account which is not a billing issue, for example:
- you are hearing ads
- your account is showing as Free rather than a Premium
- you lost credentials
For these types of concerns, we advise you to work with Spotify directly. They will be able to investigate and assist with any performance issue such as improving the quality of your subscription or to reinstate your account and/or content. You can contact Spotify for assistance here.