Help Completing Transaction

How to Use Service

• What do I need to do to complete a payment?
• Why am I redirected my mobile / internet provider when I try to make a purchase with Boku?
• What happens if I reply "STOP" from my phone?

Charge Not Completed

• Message received: "Your number was blocked"
• Message received: "You have paid [X]. You still have [X] to pay."
• I selected the wrong Mobile Network Operator

Message Errors

• I tried to pay, but I am not receiving a text and/or my payment will not complete
• My keyword reply to Boku fails and/or I receive an error message

Limit Reached

• Message received: "Your mobile network unfortunately has a limit per day / month."
• Message received: "Whoa, you've requested a lot of payments!"

Purchase Failed

• I am having trouble making a purchase because I recently changed mobile providers
• Message received: "Sorry, we can't process your payment."
• Message received: "Sorry, your payment failed. No charges were made."
• My transaction failed due to 'insufficient funds,' but I don’t have a prepaid phone

Resume Transaction

• I left the payment panel before I entered my PIN number
• I’ve attempted to make a payment numerous times, and I keep seeing a page that asks if I want to resume?
• I want to start a new transaction but I see a message “Complete In Progress Transaction”
• How can I resume my transaction?

PIN Issues

• I deleted the PIN for my purchase by mistake
• I’ve sent multiple reply messages but still received no PIN code
• I received my PIN number but I cannot enter the PIN because the page is frozen at step 2.
• Message received: "Sorry, you entered too many invalid codes"