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  1. Boku Customer Support
  2. Help Completing Transaction

Help Completing Transaction

Charge Not Completed

  • Message received: "Your number was blocked"
  • I selected the wrong Mobile Network Operator

Message Errors

  • I tried to pay, but I am not receiving a text and/or my payment will not complete

Limit Reached

  • Message received: "Your mobile network unfortunately has a limit per day / month."
  • Message received: "Whoa, you've requested a lot of payments!"

Purchase Failed

  • I am having trouble making a purchase because I recently changed mobile providers
  • Message received: "Sorry, we can't process your payment."
  • Message received: "Sorry, your payment failed. No charges were made."
  • My transaction failed due to 'insufficient funds,' but I don’t have a prepaid phone

PIN Issues

  • I deleted the PIN for my purchase by mistake
  • I’ve sent multiple reply messages but still received no PIN code
  • I received my PIN number but I cannot enter the PIN because the page is frozen at step 2.
  • Message received: "Sorry, you entered too many invalid codes"
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