Help Completing Transaction

Number May Be Blocked

• I received the message, "Your number was blocked"

Canceled Transaction

• What happens if I reply "STOP" from my phone?

Charge Not Completed

• I got a message saying: "You have paid [X]. You still have [X] to pay."

Error When Sending Message

• My reply to Boku with the keyword fails and/or I receive an error message.

Facebook

• Where can I see my account balance on Facebook?
• Changing the Mobile Number on Facebook Payment Panel

Haven't Received Message

• I tried to pay, but I am not receiving a text on my phone and / or my payment will not complete.

How to Use Service

• Why am I redirected my mobile / internet provider when I try to make a purchase with Boku?
• What do I need to do to complete a payment?

Insufficient Funds

• I’m being told that my transaction won’t complete due to insufficient funds but I don’t have a prepaid phone.

Invalid PIN

• I got a message saying: "Sorry, you entered too many invalid codes."

Limit Reached

• I got the message: "Your mobile network unfortunately has a limit per day / month."
• I got a message saying: "Whoa, you've requested a lot of payments!"

M-Pay

• How come I still can’t transact with Boku after I have activated my M-Pay account?
• How do I configure my M-Pay account?
• How do I know if I have a M-Pay account?
• What is Proximus M-Pay?

PIN Not Received

• I’ve sent multiple TXT messages back to you but still received no PIN code. What can I do?

Purchase Failed

• I recently change mobile providers and am having trouble making a purchase
• I got a message saying: "Sorry, we can't process your payment."
• I got a message that said: "Sorry, your payment failed. No charges were made."

Resume Transaction

• I left the payment panel before I entered my PIN number. What can I do?
• I’ve tried numerous times to get my payment to go through and I keep seeing a page that asks if I want to resume? What’s going on?
• I want to start a new transaction but I see a message telling me to “Complete In Progress Transaction”
• How can I resume my transaction?

Unable to Enter PIN

• I deleted the PIN for my purchase by mistake
• My computer crashed/lost internet connection before I could enter the PIN code.
• I received my PIN number but I cannot enter the PIN because the page is frozen at step 2.

Wrong Carrier Selected

• I selected the wrong Mobile Network Operator and the transaction does not complete successfully.