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Boku Customer Support
Help Completing Transaction
Help Completing Transaction
Charge Not Completed
Message received: "Your number was blocked"
I selected the wrong Mobile Network Operator
Message Errors
I tried to pay, but I am not receiving a text and/or my payment will not complete
Limit Reached
Message received: "Your mobile network unfortunately has a limit per day / month."
Message received: "Whoa, you've requested a lot of payments!"
Purchase Failed
I am having trouble making a purchase because I recently changed mobile providers
Message received: "Sorry, we can't process your payment."
Message received: "Sorry, your payment failed. No charges were made."
My transaction failed due to 'insufficient funds,' but I don’t have a prepaid phone
PIN Issues
I deleted the PIN for my purchase by mistake
I’ve sent multiple reply messages but still received no PIN code
I received my PIN number but I cannot enter the PIN because the page is frozen at step 2.
Message received: "Sorry, you entered too many invalid codes"