Help Completing Transaction

Charge Not Completed

• Message received: "Your number was blocked"
• I selected the wrong Mobile Network Operator

Message Errors

• I tried to pay, but I am not receiving a text and/or my payment will not complete

Limit Reached

• Message received: "Your mobile network unfortunately has a limit per day / month."
• Message received: "Whoa, you've requested a lot of payments!"

Purchase Failed

• I am having trouble making a purchase because I recently changed mobile providers
• Message received: "Sorry, we can't process your payment."
• Message received: "Sorry, your payment failed. No charges were made."
• My transaction failed due to 'insufficient funds,' but I don’t have a prepaid phone

PIN Issues

• I deleted the PIN for my purchase by mistake
• I’ve sent multiple reply messages but still received no PIN code
• I received my PIN number but I cannot enter the PIN because the page is frozen at step 2.
• Message received: "Sorry, you entered too many invalid codes"