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  1. Boku Customer Support
  2. Help Completing Transaction
  3. Purchase Failed

Purchase Failed

  • I am having trouble making a purchase because I recently changed mobile providers
  • Message received: "Sorry, we can't process your payment."
  • Message received: "Sorry, your payment failed. No charges were made."
  • My transaction failed due to 'insufficient funds,' but I don’t have a prepaid phone
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